RGFX Hosting Terms and Conditions
Last updated: 7 September 2026
About these terms
These Terms and Conditions apply to your use of rgfx.co.uk and any services purchased from RGFX Hosting.
By ordering or using our services, you confirm that you have read and accepted these terms. If you are ordering on behalf of a business or organisation, you confirm that you have authority to accept these terms on its behalf.
In these terms:
“RGFX Hosting”, “RGFX”, “we”, “us” and “our” refer to the provider of the services.
“Customer”, “you” and “your” refer to the person or organisation ordering or using our services.
“Services” include website hosting, reseller hosting, master reseller hosting, internet radio hosting, website management, logo design, icon design, website template design and related services offered by us.
“Website” means rgfx.co.uk.
Eligibility and account information
You must be at least 18 years old and legally able to enter into a contract to order our services.
You must provide accurate and current contact, billing and account information. You are responsible for keeping your login details secure and for all activity carried out through your account.
You must contact us promptly if you believe your account has been accessed without permission.
Orders and service activation
An order is not accepted until we have confirmed it and received any payment due.
Hosting services are normally activated after payment has been successfully processed. Activation times may vary if an order requires manual review, additional information or security checks.
We may refuse or cancel an order where:
Information provided is incorrect or incomplete.
We reasonably suspect fraud, abuse or unlawful activity.
The requested service is unavailable.
The order would breach these terms or create a security risk.
If we cancel an order before supplying the service, we will refund any payment received for that order.
Prices and payments
Prices are shown in pounds sterling unless stated otherwise. The total price and billing period will be displayed before you complete your order.
You agree to pay all charges by their due date. Depending on the package selected, services may be billed monthly, yearly or for another period shown at checkout.
Promotional prices may apply only to the first billing period. Any standard renewal price will be shown before purchase where applicable.
We may change our prices in the future. Any price change will apply from a future renewal date, and we will provide reasonable notice where required.
You are responsible for ensuring that your payment method remains valid and has sufficient funds.
Automatic renewals
Recurring services will renew automatically at the end of each billing period unless cancelled before the renewal date.
By purchasing a recurring service, you authorise us or our payment provider to collect the renewal payment using your selected payment method.
You can prevent a future renewal by cancelling through your client account or by contacting support@rgfx.co.uk before the next payment is due.
Cancelling automatic renewal does not normally end a service immediately. The service will remain active until the end of the period already paid for, unless we tell you otherwise.
Cancellations and refunds
You may cancel a service through your client account or by emailing support@rgfx.co.uk.
If you are a UK consumer, you may have a legal right to cancel an online service contract within 14 days of entering into it. If you ask us to begin providing the service during that period and later cancel, we may deduct a reasonable amount for the service already supplied where the law allows.
We also offer a 7-day money-back guarantee on eligible hosting packages. This guarantee is additional to your statutory rights and does not replace them.
Unless stated otherwise, the 7-day guarantee does not cover:
Design work that has already started.
Website management work already completed.
Custom or personalised services.
Third-party licences, software or services.
Setup, migration or other work already completed.
Accounts suspended or terminated for breaching these terms.
Payments made more than seven days before the refund request, except where you have a separate legal right to a refund.
Refunds will normally be returned to the original payment method. Processing times may depend on the payment provider.
Nothing in these terms limits your legal rights where a service has not been provided with reasonable care and skill.
Hosting services
Hosting resources, limits and included features are described on the relevant package page at the time of purchase.
You must use hosting services fairly and must not use excessive resources in a way that negatively affects other customers, our systems or our suppliers.
We may ask you to reduce resource usage or move to a more suitable package if your account causes performance, stability or security problems.
While we aim to provide a reliable service, hosting may occasionally be interrupted by maintenance, hardware failure, network problems, security incidents or circumstances outside our reasonable control.
Unless a specific service level agreement is provided in writing, we do not guarantee uninterrupted service or a particular level of uptime.
Reseller and master reseller hosting
If you use our reseller or master reseller services, you are responsible for your own customers, pricing, support, billing and business arrangements.
You must ensure that your customers follow acceptable-use rules that are at least as protective as these terms.
We are not responsible for disputes between you and your customers. You must not make guarantees about our infrastructure, performance or availability that we have not authorised in writing.
We may suspend an individual account or an entire reseller service if content or activity linked to it breaches these terms.
Internet radio hosting
Internet radio services must only be used to stream content that you are legally entitled to broadcast.
You are responsible for obtaining any licences, permissions or music royalties required for your station and location.
We do not provide music, broadcasting or copyright licences unless expressly stated in writing.
We may suspend streams that infringe copyright, breach the law, create security risks or exceed the limits of the purchased package.
Website management services
Website management covers only the work and features included in the package or written quotation you accepted.
You must provide suitable access, information and approvals when reasonably required. Delays in providing these may delay completion of the work.
Although we take reasonable care when updating and maintaining websites, we cannot guarantee compatibility with every plugin, theme, script or third-party service.
Additional repairs, development work, premium licences or problems caused by third-party software may require a separate quotation.
Design services
Design services may include logos, icons and website templates, depending on the package ordered.
The price includes only the concepts, revisions and final file formats described on the relevant service page or in your quotation. Additional concepts, revisions or changes outside the agreed scope may incur an extra charge.
You are responsible for checking and approving spelling, colours, dimensions, layout and other details before final approval.
Once you approve a final design, further changes may be treated as new work and charged separately.
Any estimated completion date depends on receiving timely information and feedback from you.
Intellectual property and client materials
You confirm that you have permission to provide any names, logos, images, text, fonts or other materials supplied to us.
You are responsible for claims arising from materials you provide that infringe another person’s rights.
Unless agreed otherwise in writing:
Ownership of a completed custom design transfers to you after full payment.
We retain ownership of unused concepts, drafts, working files, tools, templates and methods.
Third-party fonts, images, software and licences remain subject to their original licence terms.
We may display completed work in our portfolio and promotional material unless you ask us not to.
Website content, branding and materials belonging to RGFX Hosting may not be copied, sold, republished or commercially reused without written permission.
Backups and customer data
You are responsible for keeping your own current backups of websites, databases, emails, audio and other important data.
We may create backups as part of certain services, but these are provided as a convenience unless a written backup guarantee is included with your package.
We cannot guarantee that every backup will be available, complete or suitable for every purpose.
You should download and securely store independent copies of important data.
Acceptable use
You must not use our website or services to:
Break any law or regulation.
Host, distribute or promote illegal material.
Infringe copyright, trade marks, privacy or other rights.
Send spam or unsolicited bulk messages.
Distribute malware, viruses, phishing pages or harmful code.
Attack, scan or gain unauthorised access to systems or accounts.
Operate services intended for fraud, abuse or deception.
Host content involving child sexual abuse or exploitation.
Harass, threaten or unlawfully discriminate against others.
Interfere with the performance or security of our systems.
Avoid usage limits or security controls.
Use an account in a way that places unreasonable demand on shared resources.
We may investigate suspected misuse and cooperate with lawful requests from authorities.
Suspension and termination
We may suspend or terminate a service if:
Payment is overdue.
You breach these terms.
Your account creates a security or stability risk.
We receive a credible legal or copyright complaint.
Suspension is required by law or by an infrastructure provider.
Information provided during an order is fraudulent or materially inaccurate.
Where reasonably possible, we will give you notice and an opportunity to resolve the issue. Immediate action may be taken where necessary to prevent harm, fraud, unlawful activity or disruption.
Data may be deleted after a service ends. You are responsible for downloading anything you need before cancellation or expiry.
Termination does not remove your responsibility to pay charges that became due before the service ended.
Third-party services
Some services rely on third-party infrastructure, software, payment processors, control panels, plugins or other providers.
Third-party products may have separate terms and privacy policies. We are not responsible for changes, outages or restrictions imposed by those providers where these are outside our reasonable control.
Security
We take reasonable steps to protect our systems, but no online service can be guaranteed completely secure.
You are responsible for using strong passwords, installing appropriate website updates and following security advice provided by us.
You must not attempt to test, bypass or interfere with our security without written permission.
Website availability and information
We aim to keep our website and service information accurate and available. However, we cannot guarantee that every page will always be available or free from errors.
We may correct errors in descriptions, features and prices. If a material error affects an order you have already placed, we will contact you and provide an appropriate option, which may include cancellation and a refund.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of rights that cannot legally be excluded.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control or business losses suffered by a consumer.
If you use our services for business purposes, we are not liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill or indirect loss, to the fullest extent permitted by law.
You are responsible for maintaining suitable backups and taking reasonable steps to reduce avoidable loss.
Privacy and cookies
We process personal information as described in our Privacy Policy.
We use cookies that are necessary for website operation, security, checkout and account access. Non-essential cookies, including certain analytics or advertising cookies, will only be used where the required permission has been obtained.
You can manage available cookie choices through our cookie settings and your browser.
Links to other websites
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that we endorse or control those websites.
We are not responsible for third-party website content, security or availability.
Changes to services and these terms
We may update services or these terms where reasonably necessary, including for legal, security, operational or technical reasons.
Material changes affecting an active paid service will be communicated where reasonably required. Changes will not remove statutory rights that have already arisen.
The latest version will be published on our website with an updated revision date.
Complaints
If you are unhappy with a service, please contact support@rgfx.co.uk and explain the issue clearly.
We will review your complaint and aim to respond within a reasonable period.
Governing law
These terms are governed by the laws of Scotland.
If you are a consumer, you retain any mandatory rights provided by the law where you live and may bring proceedings in any court available to you under applicable consumer law.
Contact details
Questions, cancellation requests and complaints can be sent to:
Email: support@rgfx.co.uk
Website: rgfx.co.uk